Refund policy

6. Returns

6.1 Shipping perishable and fragile items includes some inherent risk or breakage in transit, so please be patient if you are unlucky and our courier is unsuccessful in shipping your box safely. Our breakage rate is very low but if some or all of the bottles in a case are broken or spoiled when they are delivered you should notify us as soon as possible to allow us to assist in the most appropriate way. Accepting damaged parcels is recommended, in order for us to accurately determine with you the amount of damage and speed up any replacement deliveries.

6.2 You must notify us of all products which are at fault and due to be returned for any of the reasons stated in this clause within 5 working days from delivery of the products. You must contact our customer services department immediately on contact@gosnells.co.uk. Returns only for reasons as follows will be accepted: items broken on delivery, spoiled or out of date goods, misdescribed goods.

6.3 Before accepting a full return for the reasons listed above, we will try to rectify the problem with your order by issuing replacement items or alternative constituent parts. Or we may enact a partial refund for the specific items or parts which are at fault. In the situation of spoiled goods, we will need to arrange the return of the goods to the producer in order for them to confirm the problem and we will need them to verify that the goods are spoiled before we're able to issue the full refund to the customer.

6.4 Where a full return of an order is accepted due to the prescribed reasons in 6.2 you will be entitled to a full refund of the items and the original postage. Where we make arrangements to collect the goods, you must make them available to our courier in order to complete the return so we can then issue the refund.

6.5 Refunds will be made to the card used for purchase within 30 days of the returned items reaching the return location or partial refund being agreed.

6.6 Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. Further information about your rights is available from your Local Authority Trading Standards Department or Citizens Advice Bureau.

6.7 Customers must note that although we use specially designed courier safe packaging to minimise breakages, items may be subject to some distress in transit. As such, we cannot guarantee the condition of cans and bottles on arrival sufficiently that they will be pristine enough to satisfy a collector's needs. Some scratches on labels and minor denting on cans is to be expected and we will not be able to accept refunds for purely cosmetic reasons unless labels are unreadable and therefore the contents and product details are unclear.

6.8 Please contact us if you have a specific requirement regarding the cosmetic appearance of the bottle labels or cans in your order then we may be able to take extra precautions for you, but this does not constitute any guarantee from us.

6.9 We can make an exception to our returns policy for merchandise clothing orders which might not fit or are not as the customer hoped. If we are notified within 2 weeks of delivery that you wish to return the item and the item is then successfully returned in its original state to the producer who sent it out, we will issue a full refund for that part of the order. The customer must cover the return postage costs if the return is not for faulty or misdescribed items.